At FnsCreator, we are committed to providing high-quality web and app development, graphic design, digital marketing, and other services. We strive for client satisfaction and aim to resolve any concerns fairly and efficiently. This policy outlines the conditions under which refunds may be issued and the process for disputing charges.
1. Scope of Policy
This policy applies to all services provided by FnsCreator, including but not limited to:
- Web Development
- App Development
- Graphic Design
- Digital Marketing (SEO, SMM, PPC, Content Marketing, Email Marketing)
- UI/UX Design
- Website Maintenance
- Any other custom services agreed upon in a project contract.
2. Refund Eligibility
Refunds are considered under the following circumstances:
A. Project Cancellation by Client
- Before Project Commencement: If a client cancels a project before any work has begun and payment has been made, a full refund of the amount paid may be issued, minus any transaction fees or non-refundable deposit (if specified in the project agreement).
- During Project Progress: If a project is canceled while work is in progress, the client may be eligible for a partial refund. The refunded amount will be determined based on the percentage of work completed and the resources utilized up to the point of cancellation. FnsCreator will provide a detailed breakdown of the work completed. No refunds will be issued for work that has been completed and delivered according to the agreed-upon scope.
B. Failure to Deliver
- If FnsCreator fails to deliver the agreed-upon services as outlined in the project contract and within the stipulated timeline (unless delays are caused by client unresponsiveness or unforeseen circumstances outside our control), the client may be eligible for a full or partial refund, depending on the extent of the undelivered work.
C. Major Defects or Non-Compliance
- If the delivered service contains major defects that render it unusable or significantly deviate from the agreed-upon specifications, and FnsCreator is unable to rectify these issues within a reasonable timeframe, a refund may be considered. The client must provide clear evidence of the defects or non-compliance. Minor bugs or revisions that are part of the standard development process do not qualify for a refund.
3. Non-Refundable Situations
Generally, refunds will not be issued in the following situations:
- Change of Mind: If the client decides they no longer want the service after work has commenced and is progressing according to the agreed-upon terms.
- Client Delay or Unresponsiveness: If project delays or failure to complete are due to the client’s failure to provide timely feedback, content, approvals, or other necessary information.
- Third-Party Costs: Costs incurred for third-party services, licenses, themes, plugins, stock assets, or other external resources purchased specifically for the client’s project are non-refundable.
- Completed Projects: Once a project is completed, delivered, and approved by the client, or has been in use for a reasonable period, it is no longer eligible for a refund.
- Satisfaction Guarantees: While we aim for satisfaction, our services do not come with an unconditional satisfaction guarantee that implies a refund if you simply don’t like the final output, unless there’s a clear breach of contract or major defect.
- Digital Marketing Services: Due to the nature of digital marketing (e.g., SEO, SMM), which involves continuous effort and external factors (search engine algorithms, platform changes), specific results cannot always be guaranteed, and refunds are typically not issued based on performance metrics alone, unless there is a clear breach of the agreed-upon service delivery.
4. Dispute Resolution Process
If a client is not satisfied with the services or wishes to request a refund, the following process should be followed:
A. Initial Contact
- The client must submit a formal complaint or refund request in writing to FnsCreator’s designated contact email (support@fnscreator.com) within [7 days time-frame] of the issue arising or project delivery.
- The complaint must clearly state the reason for the dispute, provide specific details, and include any supporting documentation or evidence.
B. Review and Investigation
- Upon receipt of the complaint, FnsCreator will acknowledge it within 2-3 business days and initiate an internal review.
- We may request additional information or a meeting with the client to fully understand the concerns.
- Our team will assess the work completed, the terms of the project agreement, and the validity of the client’s claims.
C. Resolution Attempt
- FnsCreator will first attempt to resolve the issue through rectification, revision, or alternative solutions that meet the project requirements. This may include additional work, revisions, or a revised delivery schedule.
- If a resolution through rectification is not feasible or satisfactory to both parties, FnsCreator will determine if a full or partial refund is appropriate based on the terms of this policy.
D. Refund Decision
- FnsCreator will communicate its decision regarding the refund request within 10-15 business days of receiving the initial complaint.
- If a refund is approved, it will be processed within 7-10 business days of the decision, via the original payment method where possible.
5. Chargebacks
We encourage clients to follow our dispute resolution process before initiating a chargeback with their bank or payment provider. A chargeback initiated without first attempting to resolve the issue with FnsCreator may result in:
- Suspension of all ongoing services.
- Refusal of future services.
- Legal action to recover any outstanding payments or damages incurred.
6. Amendments to Policy
FnsCreator reserves the right to modify this Refund and Dispute Policy at any time. Any changes will be posted on our website, and clients will be notified where appropriate.
For any questions regarding this policy, please contact us at Email: info@fnscreator.com
